FREQUENTLY ASKED QUESTIONS
Read through our compiled Q&A—or drop us a line!
We are dedicated to providing the best quality cleaning service with the flexibilty and convience designed to make your life easier—and give you time for more important things. Following is a list of common questions about our service. However, we always welcome your questions. Drop us a line anytime.
MY ONLINE SERVICE
COMMITMENT TO QUALITY & SERVICE
What makes MY ONLINE CLEANER different from others regarding quality?
How do I contact you? When will I receive a response?
Does My Online Cleaner offer service in my neighborhood?
CLEANING ORDER BASICS
Do you have a minimum order?
What is a Quick Order?, How do I set up Recurring Service?
How late can I request an order for next-day pick up?
I like extra starch, how do I let you know?
How do I change or cancel an online order?
Where do I get the My Online Cleaner Laundry or Garment bags?
* A cancellation fee may apply if your request is made after 12:00 AM (midnight) the day of your scheduled service.
PICKUP + DELIVERY
PICKUP & DELIVERY QUESTIONS
Do you charge for pick-up and delivery?
When (After) you pick up my items, when will they be ready?
Who do I contact if there is a problem with a recent delivery?
Can I use My Online Cleaner if I don’t live in a doorman building?
Can I set different locations for my Pickup and Delivery?
Do you provide Pickup & Delivery Service to Commercial buildings?